Name | Added On | Difficulty | Time Required | Description |
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Locating chargeback cases | 08/23/13 | 15 mins | In this easy tutorial you will learn how to execute search on chargeback cases. |
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Handling chargeback cases | 08/27/13 | 15 mins | In this tutorial you will learn how to handle chargeback cases. |
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How to generate transaction export report | 05/21/14 | 15 mins | This tutorial will help you to make the export of transactions without any difficulties. |
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How to create a sale | 06/04/14 | 15 mins | This tutorial will teach you how to create a new payment. |
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Entering chargebacks manually | 06/19/14 | 15 mins | In this tutorial we are going to learn how to create chargebacks manually. |
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Using skip tracing | 08/26/14 | 15 mins | This tutorial will teach you how to tweak general skip tracing settings at the individual customer's account level. |
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Creating a customer | 08/29/14 | 30 mins | You will learn how to create a customer. |
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Reviewing suspected duplicate batches | 09/01/14 | 15 mins | This tutorial will teach you how to locate and approve duplicate batches/sub-batches. |
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How to create a new payment plan | 09/02/14 | 15 mins | This tutorial will teach you how to create a new payment plan.
Make sure that you have learned how to create a customer using Creating a customer tutorial. |
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How to freeze a customer's payment plan | 09/02/14 | 15 mins | In this tutorial you will learn how to freeze a customer's payment plan. |
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How to create a new billing cycle and deactivate it | 09/08/14 | 15 mins | In this tutorial you will learn how to create a new billing cycle using Console perspective and deactivate it. |
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How to locate a transaction | 09/17/14 | 15 mins | This easy tutorial will give you knowledge about how to locate a transaction using a date range. |
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How to issue a refund | 09/17/14 | 15 mins | This tutorial will give you knowledge how to issue a refund to a customer in cases when either there is no original transaction that you should be refunded or you only want to do a partial refund. For full transaction refunding tutorial, use How to void/refund a transaction tutorial. |
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Creating a new payment for a customer | 09/18/14 | 15 mins | This tutorial will teach you how to create a new payment.
Make sure that you have learned how to create a customer using Creating a customer tutorial. |
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How to void/refund a transaction | 09/18/14 | 15 mins | This easy tutorial will teach you how to issue void or refund for a transaction. If you want to issue a partial refund or there is no original transaction, use How to issue a refund tutorial. |
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How to upload a batch/billing file | 10/29/14 | 15 mins | This tutorial will give you knowledge how to upload a billing file. |
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How to access customer’s self-service portal | 11/11/14 | 15 mins | This easy quick guide will teach you how to access customer’s self-service portal. |
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How to create a new billing profile | 04/08/15 | 15 mins | This easy tutorial will teach you how to add a new billing profile. |
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How to add new billing | 04/08/15 | 15 mins | This tutorial will teach you how to create a new billing. |
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How to review batch totals | 04/08/15 | 15 mins | This tutorial will teach you how to review merchant's totals. |
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How to create an adjustment reason | 06/05/15 | 15 mins | In this tutorial we will learn how to create an adjustment reason. |
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Ordering a terminal | 09/01/15 | 30 mins | This tutorial will teach you how to order a terminal. |
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How to review a status of an uploaded file | 10/02/15 | 15 mins | In this tutorial you will learn how to locate batches and review statuses of batch files. |
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Downloading a pre-generated report | 10/13/15 | 30 mins | In this tutorial you will learn how to generate and download a report. |
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How to delete a transaction on Transactions form | 10/13/15 | 30 mins | In this tutorial you will learn how to delete a transaction from a batch. |
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How to locate a sub-batch for review | 11/25/15 | 30 mins | In this tutorial you will learn how to locate a sub-batch for review and further approval. |
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How to locate a validation file | 12/14/15 | 15 mins | In this tutorial you will learn how to locate a validation file using user interface of the gateway. |
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Reviewing merchant statement | 01/12/16 | 45 mins | This tutorial will teach you how to review a Merchant statement. |
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Navigating Console perspective | 01/14/16 | 30 mins | In this easy tutorial you will learn how to navigate Console Perspective. |
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Entering returns manually | 02/04/16 | 15 mins | In this tutorial we are going to learn how to create returns manually. |
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How to cancel a batch/sub-batch | 02/18/16 | 15 mins | In this tutorial you will learn how to cancel a batch or sub-batch. |
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How to create a scheduled payment | 04/28/16 | 15 mins | In this tutorial we are going to learn how to create a scheduled payment for a customer. |
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How to reverse a customer's invoice | 12/17/16 | 15 mins | In this easy tutorial we will learn how to reverse a customer's invoice. |
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How to review items associated with a transaction | 06/08/17 | 15 mins | This tutorial will teach you how review items included into a transaction. |
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How to handle remittance through a wire | 05/30/18 | 15 mins | This tutorial will help you to learn how to handle remittance through a wire. |
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Issuing batch refunds | 11/05/18 | 30 mins | In this tutorial, we are going to learn how to issue refunds as a real-time batch for transactions included in a particular sub-batch, as well as how to check the results of this batch refund processing. |
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Creating a customer | 05/20/20 | 30 mins | You will learn how to create a new customer. |
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Adding a new bank account and payment card to a customer account in the console gateway | 05/20/20 | 30 mins | You will learn how to add a new bank account and payment card to a customer account. |
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Creating a billing plan | 05/20/20 | 30 mins | You will learn how to create a billing plan. |
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Creating a subscription | 05/20/20 | 30 mins | You will learn how to create a subscription. |
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Adding a payment on the invoice | 05/20/20 | 30 mins | You will learn how to add an invoice and process it.
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Adding a credit | 05/20/20 | 30 mins | You will learn how to add a credit. |
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How to freeze a subscription | 05/20/20 | 30 mins | You will learn how to cancel a subscription with effective date, then we are going to uncancel it and finally we are going to freeze it for month. |